Frequently Asked Questions

Click on « Parents » then « Find a teacher / Submit a request ». First answer the EXPRESS Form (Step 1/2), then complete the request (Step 2/2). You will receive an SMS with a code to verify your number. Once the code is entered, your request is visible to verified teachers.

Teachers write to you first via the internal messaging system of the platform, from your request. When you find a teacher who suits you, you can click on « Continue with this teacher » to share your number and have them contact you directly.

The platform model is based on pay per contact. When you choose to share your number with a teacher, they pay a small amount to obtain your details. This model protects the time and investment of teachers, who only pay for motivated parents.

The directory allows you to search for a teacher directly according to your criteria. When you find a profile that interests you, you pay to unlock their contact details (phone / WhatsApp, email). This payment is used for the operation of the platform (teacher verification, technical maintenance, support, etc.).

Each teacher must provide: an ID, their diplomas, a criminal record, a CV, a cover letter, a proof of address, and a selfie with their ID. We control these documents before displaying the “Verified Teacher” badge on their profile.

You can adjust your monthly budget, modify some criteria (subjects, schedule, type of lessons), submit a new request, or contact support via the “Contact” page to explain your situation.

Yes, you can cancel a request by going to the "My Requests" section and following the instructions to cancel.

After completing a lesson, you will receive a notification to evaluate the teacher in your lesson history.

We accept payments by bank card, mobile money, and other secure methods available in your region.

You can contact our support team via the app for any assistance or to report a problem.

Download the application, create a teacher account and fill in the profile with your personal and professional information.

You must provide an ID card, your diplomas, a criminal record extract, and a verification selfie.

The 30-day subscription allows you to access all premium features, including increased visibility in searches.

Once you have found a parent who interests you, click on "Buy contact" and follow the instructions to make the payment.

There is no automatic refund. However, we carefully monitor negative feedback and possible abuse. Do not hesitate to report any problem via the contact page.

The absence of your criminal record can lead to the suspension or limitation of your account until the document is provided. You have a maximum period of 4 weeks after your registration to submit it, otherwise your teacher account could be automatically blocked.

Make sure your profile is complete, receive good evaluations, and use the promotion options available in the app.

Yes, but you must notify the parent in advance and follow the cancellation policies to avoid penalties.

You can use the "Calendar Management" feature to indicate your availability and manage your appointments.

Contact our technical support immediately via the app to resolve any problem you may encounter.